Booking and cancellation policy

RESERVATIONS :

The payment of the entire stay (nights + cleaning fees + tourist tax) is made at the moment of booking.

CANCELLATIONS :

+ 30 days before arrival: Full refund of the amount received.

– 30 days before arrival: Refund of cleaning costs and tourist taxes ONLY

For stays planned in more than 3 months and for a duration of more than 7 days.

It is possible, on request, to pay in two times:

50% charged at reservation

50% debited 30 days before the arrival date.

CREDIT NOTE :

If you have a credit note, please indicate the number in the “comments” section.

You still need to enter your credit card details but you will not be debited for the amount of your credit note.

Otherwise, please send us an email to palaisetoile@gmail.com so that we can process your reservation for you.

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