Rules of procedure

ARRIVAL AND DEPARTURE

Check-in: 3:00 p.m. – We do our best to ensure your accommodation is available as early as possible and no later than 3:00 p.m. Please let us know your approximate arrival time. Check-out: 11:00 a.m. – On the day of departure, the accommodation must be vacated by 11:00 a.m. at the latest.

EARLY ARRIVAL – LATE DEPARTURE

Depending on our availability and upon request, you may check in earlier on the day of your arrival or check out later on the day of your departure from the apartment for an additional fee:

Early check-in: Between €80 and €150, depending on the season.

Late Checkout: Between €80 and €150, depending on the season

SECURITY DEPOSIT

The amount of €500 for the apartment rental will be automatically «pre-authorized» and «not charged» to your credit card as a security deposit. This amount will be released the day after your departure, unless the cost of any damage you caused is deducted from it.

CONDITION OF THE PREMISES

The apartments are inspected before check-in. If you dispute any damage upon arrival, please notify us immediately by email at palaisetoile@gmail.com. If no dispute is raised, the condition report will be deemed accurate and accepted without reservation.

INVENTORY: The apartments are equipped with the following items: - 6 large plates, 6 small plates, 6 soup plates, 6 bowls, 6 glasses, 6 stemmed glasses, 6 mugs, 6 coffee cups, 1 silicone colander, 2 glass bowls, 3 saucepans, 3 pots, 24 pieces of cutlery, 1 Nespresso machine, 1 electric kettle, 1 toaster, 1 hair dryer, 1 mini ironing board, and 1 iron. If you notice that any items are missing upon your arrival, please notify us immediately by email at palaisetoile@gmail.com. Unless you raise an objection, the inventory will be deemed accurate and accepted without reservation.

CANCELLATION

In the event of a cancellation made less than 7 days before your arrival date, any payments made will not be refunded under any circumstances, with the exception of the tourist tax and cleaning fees.

SMOKERS

Smoking is strictly prohibited in common areas and inside the apartments.

PETS

We are pleased to welcome your pets upon prior request. Please note that for reasons of comfort and space, only small and medium-sized dogs are accepted; unfortunately, large dogs are not permitted on the premises. In accordance with the law, these size restrictions do not apply to service dogs, which are welcome at our property. A specific cleaning fee may be charged during your stay to ensure optimal hygiene for future guests.

INTERNET & WIFI NETWORK

Internet and Wi-Fi access are included in the rental. The Wi-Fi network name and password are posted on the back of the apartment’s front door. Our company cannot be held liable for any temporary interruption in Internet service caused by the Internet service provider or any other cause beyond its control.

No refunds or discounts will be issued in the event that network access is unavailable.

HEATING / AIR CONDITIONING / HOME APPLIANCES

Our company shall not be held liable for any malfunction or misuse of the air conditioner, heating system, or household appliances for any reason beyond its control. No refunds or discounts will be provided in the event of unavailability during your stay.

LIABILITY

Our company reserves the right to terminate the rental before or during the stay if unforeseeable circumstances or a force majeure event make it impossible to use the apartment.

We reserve the right to assign other apartments with similar or better features.

If it is not possible to resell another apartment, we will refund the full amount of the stay.

RESPECT AND THE LIVES OF OTHERS

Guests are expected to use their apartments with serenity and to respect the peace and quiet of their neighbors.

Parties and other noisy events are strictly forbidden.